I was able to observe Linda today (20/11/23). We went to a supported living accommodation for learning disability individuals. Before meeting Linda I was unsure of what her role is however, I understand more that her role is to go to different services and support them by looking at their patient files and staff files to prepare them for CQC visits and improve their service.

This also promotes the quality of life for the individuals that are being cared for because if their documents are up to date and correct their care needs can be met correctly providing them a person-centred care.

I was able to get involved with the meeting by looking at patients’ files and noticing things that needed changing or weren’t done correctly. I enjoyed this as it developed my skills and knowledge in the paperwork side of nursing and how care plans and Mar charts etc should be.

I liked the fact that Linda was positive and friendly because it taught me that you shouldn’t be against the staff. After all, as a Quality Improvement Officer, you should be there to help them. I noticed the benefit of this which was that the staff were grateful for the help and were willing to make the suggested changes, to meet the end goal.

To summarise, I had a good day and would love to be able to spend time with the Quality Improvement Officer team in the future to learn more and maybe follow this up as a potential career path to make a difference in care homes and supported living accommodations.