PART 3 – PLACEMENT 1 – 2024 SEPT – Communication and Patient Education in Chronic Disease Management

NMC Reflective Account Form

Reflective account:

What was the nature of the CPD activity and/or practice-related feedback and/or event or experience in your practice?
During my GP placement (October 2024), I was involved in educating patients on chronic disease self-management, particularly focusing on diabetes and hypertension. This included explaining medication adherence, lifestyle modifications, and the importance of regular monitoring. I engaged in patient discussions, answered questions, and adapted communication techniques based on individual patient needs.

What did you learn from the CPD activity and/or feedback and/or event or experience in your practice?
I learned that effective patient education requires clear, tailored communication. Applying Silverman, Kurtz, and Draper’s Calgary-Cambridge Model (2005), I ensured my patient interactions included active listening, clear explanations, and patient involvement in decision-making. I also learned that reassurance and motivational interviewing were key in improving patient engagement and adherence to treatment plans.

How did you change or improve your practice as a result?
Following this experience, I improved my ability to break down complex medical information into simpler, more digestible explanations for patients. I also became more patient-focused, ensuring that I adapted my approach to suit different literacy levels and cultural backgrounds. Moving forward, I plan to engage in further training on health literacy and motivational interviewing techniques.

How is this relevant to the Code?

• Practise effectively: Ensuring patients understand their condition and how to manage it.
• Prioritise people: Empowering patients through education to take control of their health.
• Promote professionalism and trust: Building patient confidence in their care by providing clear and supportive guidance.

This reflection highlights the importance of patient-centred communication in chronic disease management, reinforcing my ability to educate, support, and empower patients for better health outcomes.

Sources Used:

1. PART 3 – PLACEMENT 1 – 2024 SEPT – Reflection on Learning from Others 1.pdf
   • Learning from senior staff on effective patient education.
2. PART 3 – PLACEMENT 1 – 2024 SEPT – Reflection on meeting Professional Values.pdf
   • Demonstrated ability to educate patients while maintaining standards.
3. PART 3 – PLACEMENT 1 – 2024 SEPT – Final Interview – Student Reflection.pdf
   • Supervisor feedback on communication with chronic disease patients.
4. PART 3 – PLACEMENT 1 – 2024 SEPT – Episode of Care 1 (Part 3).pdf
   • Hands-on patient education sessions