Date of Learning Log: 06/12/2024
Time: 09:30-16:00
Learning Activity 1: Improving Safety and Quality of Care
This learning activity will deepen my understanding of the essential requirements for delivering safe and high-quality care in a clinical setting. This includes exploring best practices for patient safety and the protocols that ensure the delivery of care meets established standards. I will learn how to effectively escalate concerns when they arise, ensuring that patient safety issues are communicated promptly and addressed appropriately. Additionally, I aim to clarify the concepts of near misses—incidents that could have led to patient harm but were avoided, serious adverse incidents that result in significant damage or injury, and major incidents that can cause catastrophic outcomes. Through this learning process, I will also demonstrate my understanding of the critical role that Nursing Associates play in maintaining safe and quality care within the healthcare team, contributing to positive patient outcomes and fostering a culture of safety.
Safe and quality care entails preventing harm to patients or individuals receiving care and managing the associated risks of service users. The key principles for enhancing patient and health outcomes include demonstrating respect and gratitude, involving the patient’s family and friends, collaborating with the patient, offering emotional support when necessary, and engaging the patient in discussions about their care plan.
Proper staffing is crucial for delivering safe and effective health and care services, ensuring that the right individuals with the appropriate skills are present in the right place and at the right time for patient safety. Implementing care hours per patient for sustainable staffing levels comes with certain expectations. Recruiting the right staff involves evidence-based workforce planning, professional judgment, and comparing staffing levels with peers. For the expectations of the right skills, staff must complete mandatory training upon being hired in care roles to develop their skills and knowledge. Lastly, efficient deployment and adaptability determine the right place and time for staffing.
To raise concerns about safe and quality care, it is necessary to bring the issue to the attention of a manager or a more senior individual within the organisation. This process can often provide objectivity and oversight to your concerns, as a line manager may need to justify their decisions.
Incidents or adverse events resulting from actions taken (or not taken) that have caused unexpected harm that should have been preventable fall under this category. This includes errors or mistakes in procedure or near misses—situations that could have harmed someone but were avoided by luck or intention. If an incident occurs, it is important to complete a Datix report to help management understand how to escalate the matter and investigate what happened and why. The following steps are essential for ensuring safe work practices.
To illustrate an understanding of the role of Nursing Associates, this means that if the organisation hires nursing associates like me, I must be able to show that we are qualified, skilled, competent, and possess the experience necessary to evaluate the health, safety, and welfare of those utilizing the service, and to address their care and treatment requirements, while also adhering to regulatory standards.
Learning Activity 2: Revision Session, Assignment Guidance, Assignment Presentation Workshop.
In this learning activity, the key concepts from the module were reviewed to consolidate understanding, guidance was provided on presentation logistics using Microsoft Teams, and the plans and expectations for the assessment day were discussed.
The importance of Evidence-Based Practice (EBP) in improving the quality of care is thoroughly examined. In this discussion, I highlighted various definitions of quality care, emphasising its multifaceted nature that encompasses safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity. Additionally, I elaborated on the concept of EBP, defining it as the conscientious integration of the best available evidence, clinical expertise, and patient values in decision-making processes.
I detailed the sources of evidence used in EBP, which include a range of research studies—both randomized controlled trials and observational studies—and the vital role of clinical expertise drawn from practitioners’ experiences. I underscored the significance of incorporating patient values and preferences and the importance of utilizing organisational data to inform practice. Furthermore, I touched upon the role of expert consensus and local resources in shaping evidence-based interventions.
The discussion also clarified the distinction between methods and methodologies, providing insights into how various approaches are applied within research. I offered an overview of qualitative research, which seeks to understand phenomena through interviews, focus groups, and observational studies, and quantitative research, which focuses on numerical data and statistical analysis to draw conclusions. This comprehensive examination aimed at laying a strong foundation for understanding how EBP can be systematically applied to enhance the quality of care delivered to patients.
We discussed the EBP frameworks used in healthcare, and I was reminded of how to use the PICO framework, CRAAP test, and EBP process. Furthermore, we explored different types of literature and identified their strengths and weaknesses. Lastly, we analysed the professional issues involved in implementing EBP to enhance the quality of care.
KSB ADDRESSED:
Knowledge:
K1 |
Understand the code: Professional standards of practice and behaviour for nurses, midwives and nursing associates (NMC 2018), and how to fulfill all registration requirements |
K3 |
Understand the professional responsibility to adopt a healthy lifestyle to maintain the level of personal fitness and well-being required to meet people’s needs for mental and physical care |
K6 |
Understand and apply relevant legal, regulatory and governance requirements, policies, and ethical frameworks, including any mandatory reporting duties, to all areas of practice |
K7 |
Understand the importance of courage and transparency and apply the Duty of Candour |
K9 |
Understand the aims and principles of health promotion, protection and improvement and the prevention of ill health when engaging with people |
K10 |
Understand the principles of epidemiology, demography, and genomics and how these may influence health and well-being outcomes |
K11 |
Understand the factors that may lead to inequalities in health outcomes |
K12 |
Understand the importance of early years and childhood experiences and the possible impact on life choices, mental, physical and behavioural health and well-being |
K13 |
Understand the contribution of social influences, health literacy, individual circumstances, behaviours and lifestyle choices to mental, physical and behavioural health outcomes |
K14 |
Understand the importance of health screening |
K15 |
Understand human development from conception to death, to enable delivery of person-centred safe and effective care |
K16 |
Understand body systems and homeostasis, human anatomy and physiology, biology, genomics, pharmacology, social and behavioural sciences as applied to delivery of care |
K17 |
Understand commonly encountered mental, physical, behavioural and cognitive health conditions as applied to delivery of care |
K18 |
Understand and apply the principles and processes for making reasonable adjustments |
K19 |
Know how and when to escalate to the appropriate professional for expert help and advice |
K20 |
Know how people’s needs for safety, dignity, privacy, comfort and sleep can be met |
K21 |
Understand co-morbidities and the demands of meeting people’s holistic needs when prioritising care |
K22 |
Know how to meet people’s needs related to nutrition, hydration and bladder and bowel health |
K23 |
Know how to meet people’s needs related to mobility, hygiene, oral care, wound care and skin integrity |
K24 |
Know how to support people with commonly encountered symptoms including anxiety, confusion, discomfort and pain |
K26 |
Understand where and how to seek guidance and support from others to ensure that the best interests of those receiving care are upheld |
K27 |
Understand the principles of safe and effective administration and optimisation of medicines in accordance with local and national policies |
K28 |
Understand the effects of medicines, allergies, drug sensitivity, side effects, contraindications and adverse reactions |
K29 |
Understand the different ways by which medicines can be prescribed |
K30 |
Understand the principles of health and safety legislation and regulations and maintain safe work and care environments |
K37 |
Understand the challenges of providing safe nursing care for people with complex co-morbidities and complex care needs |
K38 |
Understand the complexities of providing mental, cognitive, behavioural and physical care needs across a wide range of integrated care settings |
K39 |
Understand the principles and processes involved in supporting people and families with a range of care needs to maintain optimal independence and avoid unnecessary interventions and disruptions to their lives |
K40 |
Understand own role and contribution when involved in the care of a person who is undergoing discharge or a transition of care between professionals, settings or services |
K41 |
Know the roles, responsibilities and scope of practice of different members of the nursing and interdisciplinary team, and own role within it |
K42 |
Understand and apply the principles of human factors and environmental factors when working in teams |
K43 |
Understand the influence of policy and political drivers that impact health and care provision |
Skills:
S1 |
Act in accordance with the Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates (NMC, 2018), and fulfil all registration requirements |
S2 |
Keep complete, clear, accurate and timely records |
S3 |
Recognise and report any factors that may adversely impact safe and effective care provision |
S4 |
Take responsibility for continuous self-reflection, seeking and responding to support and feedback to develop professional knowledge and skills |
S5 |
Safely demonstrate evidence-based practice in all skills and procedures required for entry to the register: Standards of proficiency for nursing associates Annex A & B (NMC 2018) |
S6 |
Act as an ambassador for their profession and promote public confidence in health and care services |
S7 |
Communicate effectively using a range of skills and strategies with colleagues and people at all stages of life and with a range of mental, physical, cognitive and behavioural health challenges |
S8 |
Recognise signs of vulnerability in self or colleagues and the action required to minimise risks to health |
S9 |
Develop, manage and maintain appropriate relationships with people, their families, carers and colleagues |
S10 |
Provide, promote, and where appropriate advocate for, non-discriminatory, person-centred and sensitive care at all times, reflecting on people’s values and beliefs, diverse backgrounds, cultural characteristics, language requirements, needs and preferences, taking account of any need for adjustments |
S21 |
Monitor the effectiveness of care in partnership with people, families and carers, documenting progress and reporting outcomes |
S22 |
Take personal responsibility to ensure that relevant information is shared according to local policy and appropriate immediate action is taken to provide adequate safeguarding and that concerns are escalated |
S23 |
Work in partnership with people, to encourage shared decision making, in order to support individuals, their families and carers to manage their own care when appropriate |
S24 |
Perform a range of nursing procedures and manage devices, to meet people’s need for safe, effective and person-centred care |
S25 |
Meet people’s needs for safety, dignity, privacy, comfort and sleep |
S26 |
Meet people’s needs related to nutrition, hydration and bladder and bowel health |
S27 |
Meet people’s needs related to mobility, hygiene, oral care, wound care and skin integrity |
S28 |
Support people with commonly encountered symptoms including anxiety, confusion, discomfort and pain |
S29 |
Give information and support to people who are dying, their families and the bereaved and provide care to the deceased |
S30 |
Recognise when a person’s condition has improved or deteriorated by undertaking health monitoring, interpreting, promptly responding, sharing findings and escalating as needed |
S31 |
Act in line with any end of life decisions and orders, organ and tissue donation protocols, infection protocols, advanced planning decisions, living wills and lasting powers of attorney for health |
S32 |
Work collaboratively and in partnership with professionals from different agencies in interdisciplinary teams |
S33 |
Maintain safe work and care environments |
S34 |
Act in line with local and national organisational frameworks, legislation and regulations to report risks, and implement actions as instructed, following up and escalating as required |
S35 |
Accurately undertake risk assessments, using contemporary assessment tools |
S36 |
Respond to and escalate potential hazards that may affect the safety of people |
S37 |
Participate in data collection to support audit activity, and contribute to the implementation of quality improvement strategies |
S38 |
Prioritise and manage own workload, and recognise where elements of care can safely be delegated to other colleagues, carers and family members |
S39 |
Recognise when people need help to facilitate equitable access to care, support and escalate concerns appropriately |
S40 |
Support and motivate other members of the care team and interact confidently with them |
S41 |
Monitor and review the quality of care delivered, providing challenge and constructive feedback when an aspect of care has been delegated to others |
Behaviour:
B1 |
Treat people with dignity, respecting individual’s diversity, beliefs, culture, needs, values, privacy and preferences |
B2 |
Show respect and empathy for those you work with, have the courage to challenge areas of concern and work to evidence based best practice |
B3 |
Be adaptable, reliable and consistent, show discretion, resilience and self-awareness |