During my clinical placement on a hospital ward, I had the opportunity to care for a group of elderly patients, including those admitted due to confusion, falls, or shortness of breath. I ensure to apply the principles of the Nursing and Midwifery Council (NMC) Code, specifically the section on “practicing effectively. This section emphasizes communication, teamwork, delegation, and sharing skills and knowledge, all of which played a crucial role during my care of a confused elderly patient.
The patient was an 86-year-old man (Mr B) admitted with a urinary tract infection, which had contributed to increased confusion and disorientation. He was restless and agitated, frequently attempting to get out of bed without assistance, which posed a high risk of falls. Initially, I felt nervous, but I reminded myself of the importance of maintaining a calm, professional, and patient-centered approach as outlined in the NMC Code.
Communication is a key element of effective practice. I used simple, clear language, maintained eye contact, and ensured I spoke at the patient’s level. I introduced myself each time I entered his space to help reassure him, as he often did not remember who I was. I also used non-verbal communication, such as gentle touch and positive body language, to help build trust and reduce anxiety. These methods helped calm Mr B and allowed me to assist with the personal care more effectively.
I worked closely with the multidisciplinary team, including nurses, doctors, and physiotherapists, to ensure we were all aligned in the care approach. The NMC Code encourages collaboration for the benefit of patients, and I saw firsthand how vital this was in meeting Mr. B’s needs. For example, Mr B is mobile, but due to confusion, he wanted to walk but was not steady on the ground and was grabbing everything around him. I taught about the risk of falls and injury to oneself and others. I discussed this with my PA, and we supported him back to the chair. At this time, Mr. B was very disoriented, and to ensure his safety (practice effectively), we supported the patient back to bed and used the bed rail to keep him safe. At this time, the patient was trying to climb out of the bed due to being confused. I discussed with my PA that the patient will require 1:1 support to ensure his safety and that of others. The enhanced team was called, and they assessed the patient and provided 1:1. The enhanced team (ET) supported patients who were very confused or disoriented. Delegating the care to ET ensured that the patient was supported by the right care team. This allowed me to continue providing nursing intervention to other patients. Although I am a student nurse, I was given tasks within my scope of competence. I always work under supervision and report any concerns to my PA. This reflects the Code’s standard to be accountable for decisions to delegate tasks and duties to appropriate staff.
I also ensured that my knowledge remained up to date by reading relevant guidelines on delirium and confusion and asking questions to deepen my understanding. Practicing effectively requires continuous learning, and I found that understanding the reasons behind the patient’s confusion helped me approach their care with greater empathy and clinical reasoning.
Throughout this experience, I was mindful of ensuring patient dignity and promoting person-centered care. I learned more about the patient’s personal history by speaking with family. This helped me tailor my communication and build rapport more effectively. For example, the patient loved music from the 1950s, so I played some soft tunes, which helped calm the patient.
Another key aspect of effective practice was ensuring accurate and timely documentation. I recorded every interaction, observation, assessment, and intervention clearly in the patient notes (Cerner). This ensured continuity of care and allowed other staff to practice effectively.
In conclusion, this experience taught me the importance of practicing effectively according to the NMC Code. Caring for a confused elderly patient required clear communication, teamwork, safe delegation, accurate documentation, and person-centered care. It helped me develop greater confidence and deeper insight into the needs of vulnerable patients. I now better understand how the NMC Code is not just a professional guideline but a practical framework that supports high-quality, compassionate nursing care in real-world settings.